Ahead of Christmas and New Year, IHC Optimizes 24-Hour Call Center Services
Jakarta, December 14, 2023 - PT Pertamina Bina Medika – Indonesia Healthcare Corporation (IHC) will optimize its IHC Call Center's 24-hour service in preparation for the upcoming Christmas and New Year (Nataru) holidays.
"During the Nataru season, the IHC Call Center will remain operational 24/7 to provide easy access to information regarding healthcare services within the IHC Group hospitals," explained Fadhilah, Manager of Corporate Communication of PT Pertamina Bina Medika IHC.
She continued that the convenience of accessing IHC Group healthcare service information during Nataru could be done through the Hotline 150442, Live Chat Call Center on the website www.pertamedika.co.id, and via WhatsApp at 081515150442, available 24/7 in real-time to promptly respond to queries from customers, patients, and the public.
The Contact Center's 24-hour Live Chat and WhatsApp services aim to fulfill the needs of people vacationing during the Christmas and New Year holidays, providing information about nearby healthcare service locations at IHC Group hospitals or clinics, outpatient and inpatient registrations, and other healthcare services.
"Everyone can directly connect with IHC Call Center agents for information, inquiries, or complaints, available 24/7," said Fadhilah.
Fadjar Djoko Santoso, Vice President of Corporate Communication of PT Pertamina (Persero), added that Pertamina's Nataru Task Force would operate from December 15, 2023, to January 7, 2024. "Pertamina is on standby 24/7 to ensure energy supply and maintain the smooth distribution of energy and healthcare services for the public," stated Fadjar.
Furthermore, the call center services, whether through the hotline, live chat, or WhatsApp, also come with barcodes that can be shown directly to staff when visiting hospitals for healthcare services in specific registered areas.
Additionally, the IHC Call Center has launched other communication channels through social media platforms like Instagram, Twitter, Facebook, and YouTube under the account name Call Center IHCto educates and promotes IHC Group healthcare.
PT Pertamina Bina Medika IHC is a subsidiary of PT Pertamina (Persero) operating in the healthcare services sector.
Pertamina, as a leading company in the energy transition, is committed to supporting the Net Zero Emission 2060 target by continuously promoting programs that directly impact the Sustainable Development Goals (SDGs) achievement. All these efforts align with Environmental, Social, and Governance (ESG) implementation across all Pertamina's business lines and operations.**