Pertamina Wins ESG Award for Customer Relations
Jakarta, July 27, 2024 - PT Pertamina (Persero), through Pertamina Call Center (PCC) 135, has won the Indonesia DEI & ESG (IDEAS) Awards 2024 in the ESG (Environmental, Social & Governance) category for its innovative efforts in providing excellent service to customers.
The IDEAS Awards 2024, organized by PR Indonesia, are presented to SOE public relations teams that demonstrate positive performance in implementing communication strategies related to diversity, equity, inclusion (DEI), and environmental, social, and governance (ESG) principles.
Fadjar Djoko Santoso, Vice President of Corporate Communication of Pertamina, stated that maintaining good relations with customers through PCC 135 continuously improves service quality or performance service level, achieving a target realization of over 85% in 2023.
"Speed of service is our top priority, balanced with PCC 135's customer satisfaction while meeting customer expectations and satisfaction targets," explained Fadjar.
Fadjar added that Pertamina Call Center (PCC) 135 serves hundreds of thousands of customers annually. Throughout 2023, it was the highest number of services provided through the 135 Call Center telephone channels and digital platforms.
Fadjar noted that PCC 135 continues to innovate in its services, adhering to international standards. PCC 135 has also received recognition and awards from various international institutions.
PCC 135 continues to expand its channels, making services accessible through telephone, email, and direct messages via social media (Facebook, Twitter, Instagram). In line with digitalization, PCC 135 is at the forefront of serving the public's needs for Pertamina products, including fuel, LPG, and services to business partners/vendors.
At the 2024 IDEAS Awards, ten other awards were received by Pertamina's subsidiaries in various categories, including:
- PT Pertamina Hulu Indonesia, DEI Category, Sub-Category Gender Equality and Diversity.
- PT Kilang Pertamina Internasional RU III Plaju, ESG Category, Sub-Category Social - Community Relations.
- PT Kilang Pertamina Internasional RU III Plaju, ESG Category, Sub-Category Environmental - Biodiversity.
- PT Pertamina Hulu Energi, ESG Category, Sub-Category Governance - Anti-Corruption.
- PT Pertamina Hulu PT Pertamina Hulu East Kalimantan Northern Operational Area, ESG Category, Sub-Category Environmental - Climate Change.
- PT Pertamina Hulu Rokan Zone 4/Ramba Field, ESG Category, Sub-Category Social - Employee Relations.
- PT Pertamina International Shipping (PIS), ESG Category, Sub-Category Social - Community Relations.
- PT Pertamina Patra Niaga Integrated Terminal Ampenan, ESG Category, Sub-Category Social - Community Relations.
- PT Pertamina Hulu Energy Offshore Southeast Sumatera (PHE OSES), ESG Category, Sub-Category Environmental - Environmental Improvement Efforts.
- PT Pertamina Patra Niaga Fuel Terminal Samarinda, ESG Category, Sub-Category Environmental - Biodiversity.
Pertamina, as a leading company in the energy transition, is committed to supporting the Net Zero Emission 2060 target by continuously promoting programs that directly impact the Sustainable Development Goals (SDGs) achievement. All these efforts align with Environmental, Social & Governance (ESG) implementation across all Pertamina's business lines and operations.**